Add live chat to your WordPress site

On WordPress.com, adding plugins needs a paid plan. Self-hosted WordPress (from wordpress.org) has no such limit.

You need a SupportVia account with your website added. Start free if you haven’t yet: no card needed.

Then copy your snippet: in the dashboard, open Websites, choose your website, and copy the code under Add the chat to your website. It looks like this, with your own key:

<script src="https://my.supportvia.app/widget.js"
        data-key="pk_8f2c…" data-website="1" async></script>

1. 1In your WordPress admin, open Plugins, then Add New Plugin. Search for WPCode, then install and activate it.
2. 2Open Code Snippets, then Header & Footer.
3. 3Paste the snippet into the Footer box, and save.

Open your website in a private window. The chat button shows in the bottom right corner, or the bottom left if you moved it in the dashboard.

Once the chat has loaded on your site, the website’s page in the dashboard says Live on and your domain. Ask the chat something your website answers, and the conversation shows up in your inbox.

• A caching plugin (such as WP Rocket or LiteSpeed Cache) can keep serving pages from before the change. Clear its cache after saving.
• Plugins that delay scripts until the visitor scrolls or taps hold the chat button back until then. That’s fine; to show it at once, exclude widget.js from the delay.
• The chat runs only on the websites you’ve added, and their subdomains (such as www). For another address, such as a staging site, add it under Where it runs in the website’s settings.
• If the button covers something, such as a cookie banner, choose the other corner in the dashboard, or move it up on that page with CSS: chat-connector-widget { --cc-bottom: 96px; }
• Still stuck? Ask in the chat on this page, and someone from the team will help.

• Shopify
• Wix
• Squarespace
• Webflow
• Any website