Shipping & Delivery

SupportVia is software you use in your web browser. When you buy a plan, nothing physical is sent to you, and there are no shipping or delivery charges.

• Your plan is delivered online, to the workspace you are signed in to when you pay, at my.supportvia.app.
• It is active as soon as our payment partner, Razorpay, confirms the payment, which usually takes a few seconds and at most a few minutes.
• For plans that renew automatically, it is active once you approve the card or UPI AutoPay mandate.
• We email a receipt, with a GST invoice for businesses in India, to the workspace owner’s address.
• Every teammate in the workspace gets the plan’s limits at once, on every device they sign in from.

SupportVia needs an internet connection and a current web browser. The chat on your website works in your visitors’ browsers, wherever the snippet from your dashboard is installed. We do not charge for, and are not responsible for, your own internet or data costs.

If your payment went through but your plan is not active within 30 minutes, reload the dashboard first. If it is still not active, write to billing@supportvia.app with the payment’s date and amount and your workspace’s email address. We activate the plan within one working day, or, if it cannot be activated, refund the payment in full under our Cancellation & Refunds policy.

Questions about the delivery of a plan? Write to billing@supportvia.app or call +1 707-707-6330.