Terms of Service

SupportVia is run by Immersive Mobile Designs Private Limited (“we”, “us”), 203, Shree Kashi Parekh Complex, Near Swastik Cross Roads, Navarangpura, Ahmedabad - 380009, Gujarat, India. By creating an account, or by using SupportVia, you agree to these Terms and to our Privacy Policy and Cancellation & Refunds policy.

If you accept these Terms for a company or other organisation, you confirm that you may bind it, and “you” means that organisation. You must be at least 18 years old to create an account.

SupportVia is a support chat for websites. It gives you a chat to put on your website, an AI agent that answers from the pages and notes you give it, and a shared inbox where your team takes over chats. It is meant for businesses, not for personal or household use.

We improve SupportVia often, so features change. If we remove a feature you rely on in a paid plan, we tell you in advance.

• Give accurate details when you sign up, and keep your email address current.
• Keep your password to yourself. You are responsible for what happens in your workspaces, including what the teammates you invite do there.
• Each workspace has an owner, who manages its plan and billing and can delete it. Owners and admins choose who joins and what they can see.
• If you think someone else has used your account, change your password and write to support@supportvia.app at once.

• New workspaces start with a 14-day free trial. It needs no card and ends on its own.
• Paid plans are billed in advance, monthly or yearly, at the prices on our pricing page, and renew automatically until cancelled. Payments are processed by Razorpay; we never see or store your full card details.
• Prices in Indian rupees exclude GST, which is added to the invoice. You are responsible for any other taxes that apply to you.
• Each plan includes a number of AI conversations a month. A conversation counts once, when the AI sends its first reply. Unused conversations do not carry over.
• Cancellations and refunds follow our Cancellation & Refunds policy. We give at least 30 days’ notice by email before a price change applies to you.

You own your content: the websites, pages and notes you add, your settings, and the chats with your customers. You give us the right to store, copy and process it only as needed to run SupportVia for you, including sending it to the AI that writes the answers.

For your customers’ chats we act on your behalf. You are responsible for telling your website’s visitors that you use a chat service, in your own privacy notice, and for having a lawful basis to handle what they write. Don’t ask customers in the chat for card numbers, passwords or other sensitive data.

You can delete knowledge, or a whole workspace with its chats, from the dashboard, and we send you a copy of your data if you ask. When a workspace is deleted, its data is deleted as our Privacy Policy describes.

• The AI answers from what you give it and offers your team when it isn’t sure, but it can still be wrong. Check what it learned in the dashboard and correct it with notes.
• You are responsible for the answers your chat gives your customers, and for not using it where a wrong answer could cause serious harm, such as for medical, legal or financial advice.
• If you connect your own AI account (OpenAI, Anthropic or another provider), that provider’s terms also apply, and you pay it for what it charges.

Don’t use SupportVia to:

• break the law, or help anyone else do so
• send spam, deceive people, or pretend to be someone you are not
• collect or publish content you have no right to, or that is abusive, hateful or sexual
• put the chat on websites you don’t own or manage, or import websites you have no right to copy
• test, break or get around our security or limits, or overload the service, except through a security report to us
• copy, resell or reverse engineer SupportVia, or use it to build a competing product

SupportVia, its software, name and design belong to us. We give you the right to use it while your account is in good standing; you don’t get ownership of it. Feedback you send us may be used to improve SupportVia, without owing you anything for it.

• You can delete a workspace from its settings at any time, or ask us to close your account.
• We may suspend or close a workspace that breaks these Terms, puts others at risk, or has not paid, with notice where we reasonably can.
• If we close a workspace for a reason other than a breach of these Terms, we give you time to export your data first.

We work to keep SupportVia running, fast and secure, but it is provided “as is” and “as available”. To the extent the law allows, we make no promise that it will be uninterrupted, error-free, or that AI answers will be correct.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, revenue, customers or data. Our total liability for any claim about SupportVia is limited to the fees you paid us in the 12 months before the claim arose.

You agree to cover our reasonable costs from claims by others caused by your content or by your breaking these Terms.

These Terms are governed by the laws of India. The courts at Ahmedabad, Gujarat have exclusive jurisdiction over any dispute arising from them.

We may update these Terms. For a material change we email account owners at least 30 days before it takes effect. Using SupportVia after that means you accept the new Terms.

Questions about these Terms? Write to support@supportvia.app, call +1 707-707-6330, or see our contact page.