A Freshchat alternative with the AI in the plan
Freshchat sells seats per agent, then Freddy AI Agent sessions in packs of 100, and on Pro and Enterprise, Freddy Copilot per agent. SupportVia includes AI conversations in each plan and never counts the chats your team answers. Plans start at $29 a month, with teammates included.
Try it on your own website
Free for 7 days or 50 AI conversations, no card needed. Live in about ten minutes.
How Freshchat charges, as of October 2026 (yearly billing)
- Free for up to 10 agents.
- Growth $19, Pro $49, Enterprise $79 an agent a month, billed yearly.
- Freddy AI Agent: $49 per 100 sessions, with 500 free sessions once per account.
- Its page defines a session as “any unique interaction between an end-user and an AI agent”. On chat, interactions within 24 hours of a session’s start count as one session.
- Freddy AI Copilot, which helps your agents: $29 an agent a month, as an add-on on Pro and Enterprise.
The page has a monthly or yearly switch, but prints yearly prices only.
As of October 2026. Prices change, so check the vendor’s own page before you decide. Sources: Freshchat pricing
Three people, 500 AI chats a month
Take a team of three, with the AI handling 500 chats a month, each counted as one session.
On Freshchat Growth, billed yearly: 3 × $19 = $57 in seats, plus 5 packs of 100 sessions at $49 = $245. That’s $302 a month once the 500 free sessions are used. Copilot, on Pro and Enterprise, is $29 an agent a month on top.
On SupportVia: Growth, $79 a month, with 500 AI conversations and up to 5 teammates. There’s no fee per agent, and the chats your team answers aren’t counted.
The cost calculator runs the same sums for other volumes, with the figures and dates shown.
Answers with their source, and a handover with a note
- The AI answers from your website, Q&As and notes, and must take prices, policies and contact details from there.
- Up to five “Read more” links under an answer, to the pages it used.
- When nothing matches, it says it isn’t sure and offers your team.
- Every handover comes with a note on what the customer needs, shown to your team only.
- Once a teammate replies, the AI stops; a reply it was still writing is dropped, until you hand the chat back.
Plans with teammates included
Starter is $29 a month with 150 AI conversations, Growth $79 a month with 500, and Pro $199 a month with 1,500. Prices are in US dollars or rupees (₹), plus taxes where they apply. SupportVia runs on servers in the United States.
Freshchat and SupportVia, side by side
| Question | Freshchat | SupportVia |
|---|---|---|
| How it’s priced | Per agent: Growth $19, Pro $49, Enterprise $79 a month, billed yearly | Three plans: Starter $29, Growth $79, Pro $199 a month. Teammates included (2, 5, unlimited) |
| How the AI is charged | Freddy AI Agent $49 per 100 sessions; Copilot $29 an agent on Pro and Enterprise | AI conversations in the plan: 150, 500 or 1,500 a month. Past the allowance, new chats go to your team. Once we agree a limit with you, you can switch on extra AI conversations at $0.30 to $0.40 each, up to a monthly cap you set. Chats your team answers aren’t counted. Your own AI account works on every plan (up to 1,000 conversations a month on Starter, up to 5,000 on Growth and no monthly cap on Pro) and never uses your AI conversations |
| Handing the chat to a person | Shared inbox for your agents | On every plan. The customer asks, the AI offers a person when nothing it knows covers the question, or an error sends the chat over. A note goes with it, and once a teammate replies the AI stops |
| Shows where an answer came from | Not covered by the pages we checked | Up to five “Read more” links under an answer, to the pages it used |
| Several websites | Not covered by the pages we checked | One snippet for every website in a workspace, each with its own look and knowledge. Plans are sized for up to 2, 5 or 15 websites; write to us to set yours up |
| Currency | Its pricing page lists US dollars | US dollars or rupees (₹), plus taxes where they apply. Hosted in the United States |
| Free plan or trial | Free plan for up to 10 agents | 7 days or 50 AI conversations free, whichever comes first, no card. No free plan |
As of October 2026. Prices change, so check the vendor’s own page before you decide. Sources: Freshchat pricing
“Not covered by the pages we checked” means the vendor’s pages we read didn’t say, not that it can’t. Our guide to chatbots that give wrong answers sets out the rules behind SupportVia’s column.
How to switch from Freshchat
- Start free and add your website. Check the import preview: what it kept, what it left out, and the logo and color it found.
- Ask the questions your customers ask in the playground. Nothing there is stored or counted. Add Q&As and notes for anything missing.
- Remove the Freshchat widget code from your site and paste SupportVia’s one line in its place.
The install guides have the exact steps for WordPress, Shopify, Wix, Squarespace, Webflow and any other website. Your Freshchat history stays with Freshchat: SupportVia doesn’t import chats from other tools.
Choose Freshchat if
- You already run Freshdesk or the rest of the Freshworks suite.
- You need more channels than website chat, such as apps and messaging.
- You want a free plan for up to 10 agents without AI.
Other Freshchat alternatives
Other tools on this list that Freshchat’s buyers often look at, as of October 2026. Each page has the figures and sources.
What SupportVia doesn’t do
- No channels beyond the chat on your website: no WhatsApp, Instagram, Messenger, SMS or email.
- No mobile app for your team. The inbox runs in the browser, with desktop alerts and the waiting count in the tab.
- No ticketing, tags, canned replies or assignment rules.
- No actions: the AI answers and hands over. It doesn’t book, refund or look up orders.
- No help center, CSAT surveys or reports on topics, sentiment or response times.
Freshchat alternative: questions people ask
Is SupportVia charged per agent?
No. Each plan includes teammates: 2 on Starter, 5 on Growth, and unlimited on Pro.
Can I keep Freshdesk for email?
Yes. SupportVia is the chat on your website only. It doesn’t handle email, so your helpdesk can keep doing that.
Read next
Answer every customer. Start free today.
Add your website, check what it learned, and paste one line. Your team sees the first conversation in the inbox.