A chatbot for your law firm website: practice areas and fees from your own pages
SupportVia is a chatbot for law firm websites that answers visitors from your firm’s own pages: practice areas, consultation fees, office hours and locations, with a link to the page it read. It isn’t built to give legal advice, so a question about someone’s own matter, or anything your pages don’t cover, goes to your intake team. Plans start at $29 a month, free for 7 days or 50 AI conversations.
Free for 7 days or 50 AI conversations. No card needed. Live in about ten minutes.
- Customer: Do you handle DUI cases?
- Harlow & Reyes Law: Yes. Our criminal defense team handles DUI charges in Cook and DuPage counties. (Read more: Criminal defense)
- Customer: Will I lose my license if I refused the breath test?
- Harlow & Reyes Law: I’m not sure about that. Want me to get someone from the team?
What visitors ask, and where the answer comes from
People looking for a lawyer ask the same things first: do you handle my kind of case, what does it cost, and when can I talk to someone. The AI answers from your firm’s pages and links to the one it read.
Do you handle divorces?
The practice areas your website lists.
Answer links to: Practice areas
Is the first consultation free?
The consultation fee your pages state, and nothing else.
Answer links to: Consultations
Do you work on contingency?
Only what your fees page says about how you bill.
Answer links to: Fees
Does anyone speak Spanish?
The languages your attorney or team pages list.
Answer links to: Our attorneys
What should I bring to my consultation?
Your checklist, from a page or a Q&A.
Answer links to: Your first meeting
How do I schedule a consultation?
Your scheduling page’s link or phone number. The AI doesn’t book.
Answer links to: Contact
What goes to your intake team
The AI answers only from what your website, Q&As and notes say, and it isn’t built to give legal advice. These go to a person:
- A question about the visitor’s own matter, such as their chances, a deadline or what to do next. It says it isn’t sure and offers your team.
- Anything else your pages don’t cover.
- Any request for a person, at any point in the chat.
Blog and news pages are left out of the import on their own, so articles on legal topics aren’t used for answers unless you add them by link. If a practice area page explains the law in detail, the AI may answer from it: switch that page off in the dashboard if you’d rather it didn’t.
When the AI hands over, it adds a note on what the visitor needs. While they wait for a person, the chat asks for their name and email, and the inquiry waits in your inbox under Leads.
Keep confidential details out of the chat
SupportVia isn’t built for confidential client information. Messages are stored on our servers in the United States and sent to the AI provider that writes the replies. So:
- Ask visitors in your greeting not to share details of their case in the chat.
- Keep the chat off pages where clients send documents or sign in. Sign-in pages are left out of what the AI reads, and you choose the pages where the chat button doesn’t show.
- Check your state bar’s rules on website advertising and contact with prospective clients.
See how it answers for the rules it follows, and our privacy policy for what is stored.
What to put on your website first
A few plain pages answer most first questions:
- Practice areas: what you take on, and what you don’t.
- Consultations: whether the first one is free, how long it lasts, and how to schedule it.
- Fees: how you bill, if you publish it.
- Attorneys: who handles what, and the languages they speak.
- Offices: addresses, hours and parking.
Anything that isn’t on a page can go in a Q&A. Our guide to training an AI chatbot on your website covers what to include and what to leave out. Try your intake team’s common questions in the playground before you go live. A firm with a website for each office or practice can run them all from one snippet: see live chat for several websites.
Price and free trial
| Plan | A month | AI conversations | Websites | Teammates |
|---|---|---|---|---|
| Starter | $29 | 150 | 2 | 2 |
| Growth | $79 | 500 | 5 | 5 |
Prices are in US dollars or rupees (₹), plus taxes where they apply. Try it free for 7 days or 50 AI conversations, no card needed. The install guides cover WordPress, Squarespace, Wix and more.
Questions about a chatbot for a law firm website
Can it give legal advice?
No. It answers from your firm’s pages, Q&As and notes, and offers your team when a visitor asks about their own matter or anything your pages don’t cover.
Can it schedule consultations?
No. It shares your scheduling page’s link or phone number if it’s on your website, and a visitor can ask for your team at any time.
Can it check for conflicts of interest?
No. It isn’t connected to your case management software. Run your usual conflict check after someone contacts you.
What does it collect from visitors?
What the visitor types, which website they chatted on and when, and their name and email if they give them or your website passes them to the chat. For security, our server logs keep the IP address and browser of each request. Messages are stored on our servers in the United States and sent to the AI provider that writes the replies. See our privacy policy.
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