Use SupportVia in Claude and ChatGPT

SupportVia is a chat for websites: an AI agent answers customers from the business’s own pages and hands them to the team in a shared inbox. The connector lets a teammate use that inbox from Claude or ChatGPT. It acts as you: it sees only the websites your role can see, and can do only what you can do in the dashboard.

It doesn’t send email, and doesn’t change settings, knowledge or the team. Claude and ChatGPT ask before any step that changes a conversation.

You need to be a teammate on a SupportVia workspace. Sign in or start free. The server address, for both apps, is:

https://my.supportvia.app/mcp

The dashboard shows it too, under your account menu in Connected apps.

1. 1In Claude, open Settings, then Connectors.
2. 2Choose Add custom connector, name it SupportVia, and paste the server address.
3. 3Choose Connect. Claude opens SupportVia: sign in if you need to, pick the workspace, and allow the connection.
4. 4Back in Claude, say hello: it shows what’s waiting in your inbox.

On Claude’s Team and Enterprise plans, an owner usually adds the connector first. In Claude Code, run claude mcp add --transport http supportvia https://my.supportvia.app/mcp.

1. 1In ChatGPT, open Settings, then Apps (Apps & Connectors on some plans).
2. 2Under Advanced, turn on Developer mode.
3. 3Choose Create app, name it SupportVia, and paste the server address.
4. 4For authentication choose OAuth, and leave the client ID and client secret empty: ChatGPT registers itself.
5. 5Create it, then sign in to SupportVia, pick the workspace and allow the connection.

OpenAI decides which ChatGPT plans have developer mode, and its menus change from time to time.

• Inbox summaryWhat’s waiting, what’s yours and what came in today.
• Find a customerRecent conversations by the customer’s name or email.
• Workspace overviewThe workspace, your role and its websites.
• List conversationsThe inbox, latest first.
• Get a conversationOne conversation and its latest messages.
• AI summaryThe AI hub’s report. Owners and admins only.
• Search knowledgeFinds Q&As, texts and pages. Owners and admins only.
• Reply to a customerReplies in your name, as your reply mode allows.
• Take overYou take the conversation from the AI.
• Hand back to the AIGives the conversation back to the AI agent.
• Close a conversationCloses it.

Say hello and it starts with your inbox summary. In Claude, ready-made prompts are in the menu: what’s waiting, summarize today, draft replies, how the AI did, and find a customer.

Each connection has a reply mode, which decides what it may do with replies:

• Read only: The app can read your inbox but change nothing.
• Drafts (the default): The app writes replies for you to check and send from the dashboard.
• Send directly: The app sends replies in your name, after it asks you.

Change it in the dashboard, under Connected apps.

If you work in more than one workspace, you can connect several of them when you allow the connection, and ask about each by name.

In the dashboard, open your account menu, then Connected apps, and disconnect the app. It stops working at once. Workspace owners can disconnect any teammate’s app there too. You can also remove the connector in Claude’s or ChatGPT’s settings.

What the app sees goes to Anthropic or OpenAI because you asked for it: read connected apps in our privacy policy.

Write to support@supportvia.app, or use the contact page.