A chatbot for your home services website: service areas, hours and prices from your own pages
SupportVia is a chatbot for home services websites that answers homeowners from your own pages: the towns you serve, your hours, what a service call costs and the work you do, with a link to the page it read. It doesn’t book jobs or give quotes, so a quote, an urgent problem or anything your pages don’t cover goes to your office. Plans start at $29 a month, free for 7 days or 50 AI conversations.
Free for 7 days or 50 AI conversations. No card needed. Live in about ten minutes.
- Customer: Do you come out to Naperville?
- Ridgeline Plumbing & Air: Yes. Naperville is in our service area, along with Aurora, Wheaton and Lisle. (Read more: Service areas)
- Customer: How much to replace a 50-gallon water heater?
- Ridgeline Plumbing & Air: I’m not sure about that. Want me to get someone from the team?
What homeowners ask, and where the answer comes from
Plumbers, HVAC companies, electricians, cleaners and contractors get the same questions before every job. The AI answers them from your website and links to the page it read. It doesn’t book jobs or give quotes: those go to your office.
Do you serve my town?
The towns or ZIP codes on your service area page.
Answer links to: Service areas
Are you open on Saturdays?
Your hours, including weekends and holidays, as your pages state them.
Answer links to: Contact
How much is a service call?
The trip or diagnostic fee your pages publish, and nothing else.
Answer links to: Pricing
Do you work on tankless water heaters?
The services and brands your service pages list.
Answer links to: Water heaters
Do you have after-hours service?
What your pages say about emergency calls, with the phone number on your site.
Answer links to: Emergency service
Do you offer financing?
The financing or maintenance plan your pages describe.
Answer links to: Financing
What goes to your office
The AI only answers. It doesn’t book visits, dispatch a tech or price a job, so these go to a person:
- A quote for a job, unless your pages publish that price.
- A time for a visit. If your request-a-quote or booking page is on your website, it can share the link.
- An urgent problem. Put your emergency number and what to do on your website, so the AI can repeat it.
- A warranty claim, a complaint, or anything else your pages don’t cover.
- Any request for a person, at any point in the chat.
When the AI hands over, it adds a note on what the homeowner needs. While they wait for a person, the chat asks for their name and email, and the job request waits in your inbox under Leads. Our guide to chatbot human handoff covers what your office should see.
What to put on your website first
The AI can only give the facts your pages state. A few plain pages answer most questions:
- Service areas: every town, county or ZIP code you cover.
- Hours: weekdays, weekends, holidays and after-hours calls.
- Prices you’re happy to publish: the service call fee, flat rates, cleaning packages.
- Services and brands: what you install, repair and clean, and what you don’t.
- License and insurance details, financing, and how to request a quote.
Anything you don’t want on a page, such as parking for your techs or what to clear before a cleaning, can go in a Q&A. Try your office’s common questions in the playground before you go live.
Built for whoever sits in the office
The inbox runs in a web browser. When a homeowner asks for a person, it sends a desktop alert and shows the waiting count in your browser tab. Starter includes 2 teammates and Growth 5. There are no text message alerts, so it suits a business with someone at a computer during working hours.
Run a separate website for each brand or location? One snippet serves them all, each answering from its own pages. See live chat for several websites.
Price and free trial
| Plan | A month | AI conversations | Websites | Teammates |
|---|---|---|---|---|
| Starter | $29 | 150 | 2 | 2 |
| Growth | $79 | 500 | 5 | 5 |
Prices are in US dollars or rupees (₹), plus taxes where they apply. Try it free for 7 days or 50 AI conversations, no card needed. The install guides cover WordPress, Wix, Squarespace and more, and how it answers sets out its rules.
Questions about a chatbot for a home services website
Can it book jobs?
No. It answers questions about booking from your pages, and shares your booking or request-a-quote page’s link if it’s on your website. Your office sets the time.
Can it give quotes?
Only prices your pages publish, such as a service call fee or a flat rate. For anything else it says it isn’t sure and offers your office.
Does it answer phone calls or texts?
No. SupportVia is a chat on your website. It doesn’t answer calls or texts, but it can share the phone number on your site.
What if nobody on my team is online?
The customer can still ask for a person. While they wait, the chat asks for their name and email, and the conversation stays in your inbox under Leads, with the AI’s note on what they need.
More from SupportVia
Answer every customer. Start free today.
Add your website, check what it learned, and paste one line. Your team sees the first conversation in the inbox.