An AI chatbot for small business websites
SupportVia is an AI chatbot for small business websites: it answers your customers from your own pages, Q&As and notes, links to the page it read, and hands the chat to your team when a customer needs a person. Plans start at $29 a month, and chats your team answers are never counted. Try it free for 7 days or 50 AI conversations, with no card needed.
Free for 7 days or 50 AI conversations. No card needed. Live in about ten minutes.
The same four rules for every business
A dental office, a real estate team and an online shop get different questions. The AI follows the same rules for all of them, and our guide to chatbots that give wrong answers shows why each one matters.
Only your pages
It answers from your website, your Q&As and your notes. Prices, policies, hours and contact details have to come from there, never from what the AI happens to know.
Shows where it read it
Answers link to the pages they came from, with up to five “Read more” links. Your customer can check the answer, and so can you.
Says when it isn’t sure
When nothing you’ve written covers a question, it says so and offers your team. When two of your pages disagree, it says the information differs instead of picking one.
Your team, one click behind it
A customer can ask for a person at any time. Once a teammate replies, the AI stops until you hand the chat back.
AI chatbots for online stores, clinics, law firms and more
How SupportVia works for your kind of business, with the questions your customers ask.
- AgenciesOne sign-in for every client workspace, with teammates limited to their sites.
- Several websitesOne snippet and one inbox, with a look and knowledge for each website.
- ClinicsHours, fees and doctors from your pages; everything else to your staff.
- Real estateListing answers from your pages, and inquiries to your team.
- Online storesShipping, returns and sizes from your pages; orders to your team.
- Home servicesService areas, hours and prices from your pages; quotes to your office.
- Law firmsPractice areas and fees from your pages; case questions to your firm.
- Coaching institutesFee, class and eligibility answers from your pages; admissions to your counselor.
- Your own AI keyOn any plan, connect OpenAI, Claude or any compatible API. It never uses your AI conversations.
What a small team needs to run it
You can run SupportVia with the people you already have. There’s nothing to install for your team and no phone system to set up.
A browser
The inbox is a web app. Sign in on any computer and every conversation is there.
Desktop alerts
A desktop alert when a customer is waiting for a person, and the waiting count in your browser tab.
2 teammates on Starter
Starter includes 2 teammates, Growth 5, and Pro has no limit. Chats your team answers are unlimited on every plan.
Leads when you’re away
Nobody online? The chat asks for the customer’s name and email, so you can follow up.
Ready to put it on your site? The install guides cover WordPress, Shopify, Wix, Squarespace, Webflow and any other website. Compare plans and prices, or go back to the AI chatbot for your website.
Questions about AI chatbots for small business
Do I need a developer?
No. You paste one line of code into your website, and there are install guides for WordPress, Shopify, Wix, Squarespace, Webflow and any other site. If someone else runs your website, the dashboard writes them an email with the snippet.
How long does setup take?
About ten minutes. Add your website’s address and it reads your pages, logo and color, then writes a greeting and starter questions for you to check. Try a few questions in the playground, and paste one line.
What if nobody on my team is online?
The customer can still ask for a person. While they wait, the chat asks for their name and email, and the conversation stays in your inbox under Leads, with the AI’s note on what they need.
Answer every customer. Start free today.
Add your website, check what it learned, and paste one line. Your team sees the first conversation in the inbox.