An AI chatbot for agencies: every client site answers from its own pages
SupportVia is an AI chatbot for agencies: one sign-in for every client workspace, with a look and knowledge for each website, and teammates limited to the sites they look after. Each client’s chat answers from that client’s own pages and hands the chat to a person when it isn’t sure. Plans start at $29 a month, and chats your team or your clients answer are never counted.
Free for 7 days or 50 AI conversations. No card needed. Live in about ten minutes.
- Customer: Do you make eggless cakes?
- Maple Street Bakery: Yes. Every cake on the menu can be made eggless. Order at least 2 days ahead. (Read more: Cakes)
- Customer: Can you match a cake to a photo I send?
- Maple Street Bakery: I’m not sure about that. Want me to get someone from the team?
Your clients’ customers ask, their own pages answer
Every client gets different questions. Each website answers from its own pages, Q&As and notes, and links to the page it read.
Are you open on public holidays?
The salon’s chat answers from the salon’s contact page.
Answer links to: Opening hours
What’s included in the basic package?
The studio’s chat lists what the studio’s pricing page says.
Answer links to: Packages
Do you ship to Canada?
The shop’s chat answers from the shop’s shipping page.
Answer links to: Shipping
You can still share Q&As and notes across a workspace’s websites when that’s what you want, such as a group of sites for one client.
Set up a client in about ten minutes
- Add the client’s website. It reads the pages, logo, brand color and company information, and writes a greeting and starter questions.
- Check the import. It shows which pages it kept and which it left out, such as blog, jobs and sign-in pages. Add a skipped page by its link.
- Try a conversation in the playground. Nothing there is stored or counted.
- Send the snippet. The dashboard’s “Email the snippet” link writes the email to whoever runs the site, or follow the guide for [Webflow](/install/webflow), [Squarespace](/install/squarespace) or any other builder.
- Invite the client’s staff, limited to their own websites, if they answer their own chats.
The People page: everyone, every workspace
Each client can have a workspace of their own, and you see an inbox for each client workspace under one sign-in. The People page shows who has access to what, and shares several workspaces with one person in one step.
- Owner: everything an admin can do, and managing other owners.
- Admin over the whole workspace: the inbox, plus knowledge, the website settings and the team. An admin limited to some websites manages those websites, but not the team.
- Agent: the inbox only.
- Any teammate can be limited to some websites, so a client’s staff see their own chats and no one else’s. Within a workspace, filter the inbox by website.
Teammates who work in Claude or ChatGPT can read and answer the same inbox from there, with the access their role gives them: see use SupportVia in Claude and ChatGPT.
Kept apart by the database
Each workspace’s data is kept apart by the database itself, with Postgres row-level security. Tests go through every route to check that one workspace can’t read another’s conversations, knowledge or settings.
When a client’s chat gets it wrong, the agency hears about it
You set up the chat, so a wrong fee or a made-up policy lands on you. SupportVia is built to make that less likely, and easier to check:
- It answers only from the client’s pages, Q&As and notes, and takes prices, policies and contact details from there.
- Answers link to the page they came from, so the client can see why it said what it said.
- When nothing matches, it offers a person instead of guessing.
- Any page or Q&A can be switched off, and each shows how often answers used it in the last 30 days.
Why each of these matters is in our guide to chatbots that give wrong answers.
Plans for agencies
Plans count AI conversations only, as a monthly allowance per workspace. Chats your team or your clients answer are unlimited, and answers from your own AI account never use the allowance: it works on every plan, up to a monthly cap of its own, with no monthly cap on Pro.
The website counts below are the published plans. If each client has a workspace of their own, write to us before you choose, and we’ll tell you how the plan applies to your client book.
| Plan | A month | AI conversations | Websites | Teammates |
|---|---|---|---|---|
| Growth | $79 | 500 | 5 | 5 |
| Pro | $199 | 1,500 | 15 | No limit |
Running more client websites than Pro covers, or need yearly invoicing? Write to us and we’ll size a plan to your client book. Every plan is on the pricing page.
What SupportVia doesn’t do for agencies
Better you hear it here than after you’ve sold it to a client:
- No white label, and no custom domains for the dashboard.
- No reseller or client billing: you pay for the plan.
- No client-facing reports. The AI agent overview is in your dashboard.
- No CRM, Zapier or webhook sync. Leads stay in the inbox.
- Website chat only: no WhatsApp, Instagram or email channels.
Made by an agency
SupportVia is made by iMobile Designs, a web agency that has built websites for more than 350 of its clients. Read more about SupportVia.
Questions about an AI chatbot for agency clients
Can a client see only their own website?
Yes. Invite the client’s staff as agents and limit them to their websites. They see those chats in the inbox and nothing else.
Can I use my own AI key for all my clients?
Yes. Each workspace connects its own AI account, on any plan, so you can connect yours in every client workspace, or the client’s own. It can answer up to 1,000 conversations a month on Starter, up to 5,000 on Growth and no monthly cap on Pro, and never uses the plan’s AI conversations. See your own AI key.
Which site builders does it work on?
Any site that can take one line of code. There are install guides for WordPress, Shopify, Wix, Squarespace, Webflow and any other website. Sites built with JavaScript, such as React or Vue, import too.
Is there a white label?
No. There’s no white label, reseller billing or custom domain today. The chat on each site shows the client’s own name, logo and colors.
More from SupportVia
Answer every customer. Start free today.
Add your website, check what it learned, and paste one line. Your team sees the first conversation in the inbox.