A chatbot for your real estate website: listing answers from your pages, inquiries to your team
SupportVia is a chatbot for real estate websites that answers buyers from your own listing and community pages: floor plans, square footage, prices, HOA fees, amenities and move-in dates, each with a link to the page it read. When a buyer asks for a person or a question isn’t on your pages, it hands the chat to your team with the buyer’s name and email. Plans start at $29 a month, free for 7 days or 50 AI conversations.
Free for 7 days or 50 AI conversations. No card needed. Live in about ten minutes.
- Customer: How big are the 2-bedroom condos at Quillstone Heights?
- Quillstone Homes: The 2-bedroom condos at Quillstone Heights are 1,050 to 1,120 sq ft. (Read more: Quillstone Heights: floor plans)
- Customer: Can you give me a better price if I sign this week?
- Quillstone Homes: I’m not sure about that. Want me to get someone from the team?
What buyers ask, and where the answer comes from
Buyers compare homes late at night and ask the same things on every site. The AI answers from your listing pages and links to the one it read.
Do you have 3-bedroom homes?
The floor plans listed on the community page.
Answer links to: Community overview
What’s the price of a 2-bedroom?
The price from your price list page, as it stands.
Answer links to: Price list
Is there a pool?
The amenities your community page lists.
Answer links to: Amenities
What are the HOA fees?
The monthly HOA fee, if it’s on your page.
Answer links to: Community details
When can I move in?
The move-in date your pages state.
Answer links to: Community details
When is the next open house?
The open house times from your listing or events page.
Answer links to: Open houses
What to put on your website first
Buyers ask about numbers, and the AI can only give the numbers your pages state. Before you go live, check each listing has:
- One current price list per community or listing, with old ones taken down or switched off.
- A details page with HOA fees, taxes if you publish them, and the move-in date.
- Floor plans with the square footage of each layout.
- An amenities list, open house times, and the sales office address.
Anything that isn’t on a page, such as the documents a buyer needs for a mortgage preapproval, can go in a Q&A.
When two pages disagree
Price lists change. If last quarter’s price list is still online next to the new one, the AI doesn’t pick one: it says the information differs and offers your team. Switch the old page off in the dashboard, or take it down, and the AI uses the current one.
The same rule covers anything else your pages disagree on, such as two move-in dates. Our guide to chatbots that give wrong answers covers old and conflicting pages.
Inquiries reach your team with a name and email
When a question isn’t on your pages, such as a better price or holding a home, the AI says it isn’t sure and offers your team. A buyer can also ask for a person at any point. You get a desktop alert, and the chat comes with the AI’s note on what the buyer wants.
If nobody is free, the chat asks for the buyer’s name and email, and the inquiry waits in your inbox under Leads.
One snippet for every community website
Many home builders run a website for each community. One snippet serves them all, and each answers from its own pages with its own logo and colors. Your sales team works from one inbox, filtered by website. See live chat for several websites.
Plans
| Plan | A month | AI conversations | Websites | Teammates |
|---|---|---|---|---|
| Starter | $29 | 150 | 2 | 2 |
| Growth | $79 | 500 | 5 | 5 |
| Pro | $199 | 1,500 | 15 | No limit |
Prices are in US dollars or rupees (₹), plus taxes where they apply. Start free for 7 days or 50 AI conversations, no card needed.
Questions about a chatbot for a real estate website
Can it schedule showings?
No. It shares your showing request page’s link if it’s on your website, and a buyer who wants a showing can ask for your team.
Does it work on sites built with JavaScript?
Yes. Sites built with React, Vue and similar tools are opened in a browser on our server so their pages can be read.
Can I keep it off the careers page?
Yes. Choose the pages where the chat button doesn’t show. Job pages are also left out of what the AI reads.
More from SupportVia
Answer every customer. Start free today.
Add your website, check what it learned, and paste one line. Your team sees the first conversation in the inbox.