A chatbot for your coaching institute or tutoring center: fee and class answers, with the link
SupportVia is a chatbot for coaching institute and tutoring center websites that answers students and parents from your own pages: fees, class schedules, eligibility and locations, each with a link to the page it read. When a question isn’t on your site, it offers your counselor and takes the student’s name and email. Plans start at $29 a month, free for 7 days or 50 AI conversations.
Free for 7 days or 50 AI conversations. No card needed. Live in about ten minutes.
- Customer: When does the next weekend SAT prep class start?
- Summit Academy: The next weekend class starts on December 7, Saturdays and Sundays, 9 am to 1 pm. (Read more: Class schedule)
- Customer: My son scored 1280 on his practice test. Will he get a scholarship?
- Summit Academy: I’m not sure about that. Want me to get someone from the team?
Questions it answers from your pages
Enrollment season brings the same questions every day, often late in the evening. The AI answers them from your course, fee and schedule pages, and links to the page it read.
What is the fee for the one-year course?
The fee and installments as your fee page states them.
Answer links to: Tuition and fees
Are there evening classes?
The class times from your schedule page.
Answer links to: Class schedule
Can a high school junior join?
The eligibility your course page sets out.
Answer links to: Eligibility
Where is your nearest location?
The addresses from your contact or locations page.
Answer links to: Our locations
When is the scholarship test?
The date and how to register, if your scholarship page has them.
Answer links to: Scholarship test
When it isn’t on your site, your counselor takes it
Questions about one student’s marks, a fee waiver or a seat that isn’t on your pages go to your team. The AI says it isn’t sure and offers a counselor, rather than guessing.
If no counselor is free, the chat asks for the student’s name and email. The inquiry waits in your inbox under Leads, with the AI’s note on what the student needs, so the counselor knows before replying.
Fee pages that change every term
When your fees or classes change, update your website and import it again. Your current pages beat the AI’s own earlier replies, so it gives the new fee even in a chat that started before the change.
If an old fee page is still online, two pages will disagree. The AI says the information differs and offers your team, instead of picking one. Switch the old page off in the dashboard, or take it down. The guide to training an AI chatbot on your website goes through the import step by step.
What to put on your website first
The AI can only answer from what you’ve written, so these pages do most of the work. Each one gives it a page to link to:
- A fee page for each course, with installments and what the fee includes.
- A class schedule with start dates, days and times.
- An eligibility page: who can join each course, and what they need.
- A locations page with every address, and how to reach each one.
Anything that isn’t on a page, such as your refund rule or the documents to bring on the first day, can go in a Q&A. Then ask your common questions in the playground and see what it answers.
Several locations or courses on separate websites
If each location or course has its own website, one snippet serves them all, and each answers from its own pages. Q&As that apply everywhere, such as your refund rule, can be written once for every site. See live chat for several websites.
Plans and the free trial
| Plan | A month | AI conversations | Websites | Teammates |
|---|---|---|---|---|
| Starter | $29 | 150 | 2 | 2 |
| Growth | $79 | 500 | 5 | 5 |
Prices are in US dollars or rupees (₹), plus taxes where they apply. Start free for 7 days or 50 AI conversations, no card needed. Follow the WordPress install guide if your site runs on WordPress, or compare every plan on the pricing page.
Questions about a chatbot for a coaching institute website
Does it take students’ phone numbers?
No. When a student waits for a person, the chat asks for their name and email. If your phone number is on your website, the AI can share it when they ask how to reach you.
Does it answer in Spanish?
The chat’s own words come in Spanish and seven other languages, and you can write your greeting and Q&As in Spanish. Its search is tuned for English, so a question typed in Spanish finds a page only where the same words appear on it. Test your common questions in the playground first.
Does it work on WhatsApp?
No. SupportVia is the chat on your website. If your WhatsApp number is on your site, the AI can share it when a student asks.
Can each location give different answers?
Yes, if each location has its own website in your workspace: each answers from its own pages. Q&As and notes can apply to one website or all of them.
More from SupportVia
Answer every customer. Start free today.
Add your website, check what it learned, and paste one line. Your team sees the first conversation in the inbox.