A chatbot for your clinic website: hours, fees and doctors from your own pages
SupportVia is a chatbot for clinic websites that answers patients from your own pages: opening hours, fees, doctors, services and location, with a link to the page it read, and anything else goes to your staff. It isn’t built to book appointments or give medical advice: it answers only from your pages. Plans start at $29 a month, free for 7 days or 50 AI conversations and no card.
Free for 7 days or 50 AI conversations. No card needed. Live in about ten minutes.
- Customer: Are you open on Saturday?
- Bright Dental: Yes, 9 am to 2 pm on Saturdays. We’re closed on Sundays. (Read more: Hours)
- Customer: Can the doctor see me at 7 pm today?
- Bright Dental: I’m not sure about that. Want me to get someone from the team?
What it answers from your pages
Your front desk answers the same questions all day, whether you run a dental office, a dermatology clinic or a physical therapy practice. The AI answers them from your clinic’s website, and links to the page it read.
What are your hours?
The hours from your contact or hours page.
Answer links to: Hours
How much is a consultation?
The fee your pages state, and nothing else.
Answer links to: Fees
Which doctor does root canals?
The doctors and their specialties from your team page.
Answer links to: Our doctors
Do you do teeth whitening?
The services listed on your website.
Answer links to: Treatments
Do you take my dental insurance?
Only what your insurance and payment page says.
Answer links to: Insurance and payments
How do I book?
Your booking page’s link, if it’s on your website. The AI doesn’t book.
Answer links to: Book a visit
What it hands to your staff
The AI answers only from what your website, Q&As and notes say, and it isn’t built to give medical advice. If your pages describe symptoms or treatments, it may answer from them, so keep that kind of advice off the pages it reads, or switch those pages off. These go to your staff:
- A question about a patient’s own health that your pages don’t cover, such as their symptoms or a test result. It says it isn’t sure and offers your staff.
- Anything else your pages don’t cover.
- Any request for a person, at any point in the chat.
While they wait for a person, the chat asks for the patient’s name and email, and the conversation waits in your inbox. Our guide to chatbots that give wrong answers explains how to keep answers to what your pages say.
What to put on your website first
The AI answers only from what you’ve written, so a few plain pages do most of the work:
- Hours: the hours for each day, and holidays you close on.
- Fees: what a consultation and your common treatments cost, if you publish them.
- Doctors: who works when, and what each one treats.
- Booking: the link or phone number patients use to book.
Anything you don’t want on a page, such as parking or what to bring to a first visit, can go in a Q&A. Try your front desk’s common questions in the playground before you go live.
Price and free trial
| Plan | A month | AI conversations | Websites | Teammates |
|---|---|---|---|---|
| Starter | $29 | 150 | 2 | 2 |
| Growth | $79 | 500 | 5 | 5 |
Prices are in US dollars or rupees (₹), plus taxes where they apply. Try it free for 7 days or 50 AI conversations, no card needed. The install guides cover WordPress, Wix, Squarespace and more.
Questions about a chatbot for a clinic website
Can it book appointments?
No. It answers questions about appointments from your pages, and shares your booking page’s link if it’s on your website.
Is it HIPAA compliant?
No. SupportVia isn’t built for protected health information, makes no HIPAA claim and doesn’t sign business associate agreements. Don’t use the chat for patient records, and ask patients in your greeting not to share health details.
What does it collect from patients?
What the patient types in the chat, and their name and email if they wait for your staff or if your website passes them to the chat. Their messages are stored on our servers in the United States and sent to the AI provider that writes the replies. The patient’s browser keeps the conversation so it survives a page reload, and their network address is used to limit abuse. See our privacy policy.
Can it link to my booking page?
Yes, if the link is on your website. When a patient asks how to book, the AI answers from your pages and can share your booking page’s link.
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Add your website, check what it learned, and paste one line. Your team sees the first conversation in the inbox.