A LiveChat alternative with more AI in the plan
LiveChat charges per seat, from $19 a seat a month billed yearly, with 10 AI resolutions on Essential and 200 on Growth. SupportVia’s Starter plan is $29 a month with 150 AI conversations and 2 teammates included. Its AI answers from your own pages, links the pages it read, and hands the chat to your team when it isn’t sure.
Try it on your own website
Free for 7 days or 50 AI conversations, no card needed. Live in about ten minutes.
How LiveChat charges, as of October 2026
- Essential: $19 a seat a month billed yearly, $25 billed monthly, with 10 AI resolutions a month.
- Growth: $79 a seat billed yearly, $99 monthly, with 200 AI resolutions a month.
- Enterprise: on request.
- More AI resolutions: $49.50 per 50.
- Its page defines a resolution this way: “One resolution = the AI directly solved a customer question”; several questions in one chat count once.
- A free trial: 14 days, no card. No free plan listed.
As of October 2026. Prices change, so check the vendor’s own page before you decide. Sources: LiveChat pricing
3 people, 500 AI chats a month
Take a team of 3, with the AI handling 500 chats a month, and every one counted as a resolution.
On LiveChat Essential: 3 seats, plus 10 packs of 50 resolutions past the 10 included. That’s $552 a month billed yearly, or $570 billed monthly.
On LiveChat Growth: 3 seats, plus 6 packs past the 200 included. That’s $534 billed yearly, or $594 billed monthly.
On SupportVia: Growth, $79 a month, with 500 AI conversations and up to 5 teammates. The chats your team answers aren’t counted.
The meters differ: LiveChat counts a question its AI solved, and chats it passes on may not count; SupportVia counts each chat its AI replies to. So LiveChat’s bill can be lower when more chats end with a person. The cost calculator runs other volumes, with the figures and dates shown.
What the AI does before your team sees a chat
- It answers from your website, Q&As and notes, and must take prices, policies and contact details from there.
- Up to five “Read more” links under an answer, to the pages it used.
- When nothing matches, it says it isn’t sure and offers your team. When two of your pages disagree, it says the information differs.
- Every handover comes with a note on what the customer needs, shown to your team only.
- Once a teammate replies, the AI stops; a reply it was still writing is dropped, until you hand the chat back.
Several websites in one workspace
One snippet serves every website in a workspace. Each website gets its own look, company information and knowledge, and teammates can be limited to the websites they look after. Plans are sized for up to 2, 5 or 15 websites; write to us to set yours up.
LiveChat and SupportVia, side by side
| Question | LiveChat | SupportVia |
|---|---|---|
| How it’s priced | Per seat: Essential $19, Growth $79 a month billed yearly; $25, $99 monthly | Three plans: Starter $29, Growth $79, Pro $199 a month. Teammates included (2, 5, unlimited) |
| How the AI is charged | 10 AI resolutions on Essential, 200 on Growth; more $49.50 per 50 | AI conversations in the plan: 150, 500 or 1,500 a month. Past the allowance, new chats go to your team. Once we agree a limit with you, you can switch on extra AI conversations at $0.30 to $0.40 each, up to a monthly cap you set. Chats your team answers aren’t counted. Your own AI account works on every plan (up to 1,000 conversations a month on Starter, up to 5,000 on Growth and no monthly cap on Pro) and never uses your AI conversations |
| Handing the chat to a person | The AI Agent answers first, “with a handover to the team when needed” | On every plan. The customer asks, the AI offers a person when nothing it knows covers the question, or an error sends the chat over. A note goes with it, and once a teammate replies the AI stops |
| Shows where an answer came from | Not covered by the pages we checked | Up to five “Read more” links under an answer, to the pages it used |
| Several websites | Lists “Multiple website support” without saying which plans; multiple brands marked “Coming soon” | One snippet for every website in a workspace, each with its own look and knowledge. Plans are sized for up to 2, 5 or 15 websites; write to us to set yours up |
| Currency | Its pricing page lists US dollars | US dollars or rupees (₹), plus taxes where they apply. Hosted in the United States |
| Free plan or trial | 14 days, no card; no free plan listed | 7 days or 50 AI conversations free, whichever comes first, no card. No free plan |
| Your own AI account | Not covered by the pages we checked | On every plan (up to 1,000 conversations a month on Starter, up to 5,000 on Growth and no monthly cap on Pro), and its answers never use your AI conversations |
As of October 2026. Prices change, so check the vendor’s own page before you decide. Sources: LiveChat pricing
“Not covered by the pages we checked” means the vendor’s pages we read didn’t say, not that it can’t. Our guide to chatbots that give wrong answers sets out the rules behind SupportVia’s column.
How to switch from LiveChat
- Start free and add your website. Check the import preview: what it kept, what it left out, and the logo and color it found.
- Ask the questions your customers ask in the playground. Nothing there is stored or counted. Add Q&As and notes for anything missing.
- Remove the LiveChat code from your site and paste SupportVia’s one line in its place.
The install guides have the exact steps for WordPress, Shopify, Wix, Squarespace, Webflow and any other website. Your LiveChat history stays with LiveChat: SupportVia doesn’t import chats from other tools.
Choose LiveChat if
- Your team answers most chats, and you want the AI for a small share of them.
- You’d rather pay for the AI only when it solves a question.
- You want a tool built around live chat agents, with an enterprise plan to grow into.
Other LiveChat alternatives
Other tools on this list that LiveChat’s buyers often look at, as of October 2026. Each page has the figures and sources.
What SupportVia doesn’t do
- No channels beyond the chat on your website: no WhatsApp, Instagram, Messenger, SMS or email.
- No mobile app for your team. The inbox runs in the browser, with desktop alerts and the waiting count in the tab.
- No ticketing, tags, canned replies or assignment rules.
- No actions: the AI answers and hands over. It doesn’t book, refund or look up orders.
- No CSAT ratings or surveys.
- No proactive messages, pop-ups or visitor targeting.
LiveChat alternative: questions people ask
Is an AI conversation the same as an AI resolution?
No. SupportVia counts a chat the AI replies to, once, for up to 30 of its replies, whether or not it ends with a person. LiveChat counts a question its AI solved. Compare them at the volume you expect.
Is SupportVia charged per seat?
No. Each plan includes teammates: 2 on Starter, 5 on Growth, and unlimited on Pro.
Can I keep LiveChat while I try it?
Yes. Add your website, check what it learned, and ask your own questions in the playground before you change anything on your site. The playground stores and counts nothing.
Can I use my own OpenAI or Claude account?
Yes, on every plan and during the free trial: up to 1,000 conversations a month on Starter, up to 5,000 on Growth and no monthly cap on Pro. Its answers never use your plan’s AI conversations, and the same rules apply: your pages only, sources shown, a person when it isn’t sure.
Read next
Answer every customer. Start free today.
Add your website, check what it learned, and paste one line. Your team sees the first conversation in the inbox.