A SiteGPT alternative with a team inbox on every plan
SiteGPT builds an AI chatbot from your website and counts messages, with a live inbox for your team from its Growth plan. SupportVia also answers from your own pages, and every plan includes the shared inbox where your team takes over in one click, with a note on what the customer needs. Plans count AI conversations, from $29 a month with 2 teammates.
Try it on your own website
Free for 7 days or 50 AI conversations, no card needed. Live in about ten minutes.
How SiteGPT charges, as of October 2026
- Starter: $39 a month billed yearly, $59 monthly. 4,000 messages, 1 member.
- Growth: $79 billed yearly, $129 monthly. 10,000 messages, 4 members, and the live inbox.
- Scale: $259 billed yearly, $429 monthly. 40,000 messages, 10 members. Enterprise: on request.
- More messages: 5,000 for $59 a month; the page also prints a lower price for the same pack billed yearly.
- The allowance is in GPT-4.1-mini messages; GPT-4.1 messages count ten times as much (4,000 or 400 on Starter).
- Yearly prices are billed as $468, $948 and $3,108 a year.
- Removing SiteGPT branding is $39 a month billed yearly.
- The page prints the 5,000-message add-on two ways: “$59/mo”, and “$39 /mo billed $468 yearly”.
- A free trial: 7 days on each plan; card required. No free plan.
As of October 2026. Prices change, so check the vendor’s own page before you decide. Sources: SiteGPT pricing
Your team behind the bot, on every plan
SiteGPT’s pricing page lists its live inbox from the Growth plan, where a teammate takes over from the AI. On SupportVia, Starter at $29 a month already has the shared inbox, with 2 teammates. Four things send a chat to it:
- The customer asks for a person, at any time.
- Nothing you’ve written covers the question, so the AI says it isn’t sure and offers your team.
- The AI decides a person should take it, and leaves a note on what the customer needs.
- An error or a timeout: the customer gets an apology and the chat goes to people.
Messages or conversations
SiteGPT counts messages, and a message from its larger model counts as ten. SupportVia counts an AI conversation once, when the AI first replies, for up to 30 of its replies. Chats your team answers aren’t counted.
At $79 a month (SiteGPT billed yearly), SiteGPT’s allowance is larger in raw numbers: 10,000 messages on Growth against 500 AI conversations on SupportVia Growth. If your customers ask a lot and rarely need a person, that matters. If they often need your team, the inbox on every plan matters more.
Answers you can check
- The AI must take prices, policies, dates and contact details from your website, Q&As and notes.
- Up to five “Read more” links under an answer, to the pages it used.
- When two of your pages disagree, it says the information differs instead of picking one.
- Once a teammate replies, the AI stops; a reply it was still writing is dropped, until you hand the chat back.
SiteGPT and SupportVia, side by side
| Question | SiteGPT | SupportVia |
|---|---|---|
| How it’s priced | Per plan: Starter $39, Growth $79, Scale $259 a month billed yearly; $59, $129, $429 monthly | Three plans: Starter $29, Growth $79, Pro $199 a month. Teammates included (2, 5, unlimited) |
| How the AI is charged | Messages: 4,000, 10,000 or 40,000 a month; 5,000 more for $59 a month | AI conversations in the plan: 150, 500 or 1,500 a month. Past the allowance, new chats go to your team. Once we agree a limit with you, you can switch on extra AI conversations at $0.30 to $0.40 each, up to a monthly cap you set. Chats your team answers aren’t counted. Your own AI account works on every plan (up to 1,000 conversations a month on Starter, up to 5,000 on Growth and no monthly cap on Pro) and never uses your AI conversations |
| Handing the chat to a person | From Growth: a live inbox where a teammate takes over from the AI, with an iOS app. Scale adds a Zendesk handover and webhooks | On every plan. The customer asks, the AI offers a person when nothing it knows covers the question, or an error sends the chat over. A note goes with it, and once a teammate replies the AI stops |
| Shows where an answer came from | Not covered by the pages we checked | Up to five “Read more” links under an answer, to the pages it used |
| Several websites | 1, 2 or 3 chatbots, by plan | One snippet for every website in a workspace, each with its own look and knowledge. Plans are sized for up to 2, 5 or 15 websites; write to us to set yours up |
| Currency | Its pricing page lists US dollars | US dollars or rupees (₹), plus taxes where they apply. Hosted in the United States |
| Free plan or trial | 7 days on each plan; card required | 7 days or 50 AI conversations free, whichever comes first, no card. No free plan |
| Your own AI account | Not covered by the pages we checked | On every plan (up to 1,000 conversations a month on Starter, up to 5,000 on Growth and no monthly cap on Pro): OpenAI, Claude, Gemini, OpenRouter and more, or any OpenAI-compatible API; it never uses your AI conversations |
As of October 2026. Prices change, so check the vendor’s own page before you decide. Sources: SiteGPT pricing
“Not covered by the pages we checked” means the vendor’s pages we read didn’t say, not that it can’t. Our guide to chatbots that give wrong answers sets out the rules behind SupportVia’s column.
How to switch from SiteGPT
- Start free and add your website. Check the import preview: what it kept, what it left out, and the logo and color it found.
- Ask the questions your customers ask in the playground. Nothing there is stored or counted. Add Q&As and notes for anything missing.
- Remove the SiteGPT embed code from your site and paste SupportVia’s one line in its place.
The install guides have the exact steps for WordPress, Shopify, Wix, Squarespace, Webflow and any other website. Your SiteGPT history stays with SiteGPT: SupportVia doesn’t import chats from other tools.
Choose SiteGPT if
- You want a large message allowance and rarely need a person to step in.
- Your team wants an iOS app for the live inbox.
- You want a handover into Zendesk, or webhooks, which SiteGPT lists on Scale.
Other SiteGPT alternatives
Other tools on this list that SiteGPT’s buyers often look at, as of October 2026. Each page has the figures and sources.
What SupportVia doesn’t do
- No channels beyond the chat on your website: no WhatsApp, Instagram, Messenger, SMS or email.
- No mobile app for your team. The inbox runs in the browser, with desktop alerts and the waiting count in the tab.
- No ticketing, tags, canned replies or assignment rules.
- No actions: the AI answers and hands over. It doesn’t book, refund or look up orders.
- No handover into Zendesk or another helpdesk, and no webhooks: chats go to SupportVia’s own inbox.
- No PDF or file uploads: knowledge is your website’s pages, Q&As and notes.
SiteGPT alternative: questions people ask
Is the team inbox on every plan?
Yes. Starter includes the shared inbox and 2 teammates, Growth 5, and Pro unlimited.
Do I need a card for the trial?
No. The free trial is 7 days or 50 AI conversations, whichever comes first, no card needed.
Can I use my own model?
Yes, on every plan and during the free trial: up to 1,000 conversations a month on Starter, up to 5,000 on Growth and no monthly cap on Pro. Connect OpenAI, Claude, Google Gemini, OpenRouter or any OpenAI-compatible API. Its answers never use your plan’s AI conversations.
Can I put it on several websites?
Yes. One snippet serves every website in a workspace, each with its own look and knowledge. Plans are sized for up to 2, 5 or 15 websites; write to us to set yours up.
Read next
Answer every customer. Start free today.
Add your website, check what it learned, and paste one line. Your team sees the first conversation in the inbox.