The short answer
As of October 30, 2026, Intercom charges for Fin at $0.99 per outcome, on top of seat prices of $29, $85 or $132 a seat a month (Essential, Advanced and Expert) on Intercom’s pricing page. Those are the list prices the page shows with yearly billing selected; new Essential customers are shown $19 for now, and monthly billing costs more. An outcome is charged once per conversation, when the customer confirms Fin solved it, leaves without asking for more help after a real answer, or when Fin completes a workflow you set up, including one that ends in a handoff. If you run Fin on another helpdesk instead, there are no seats, but there is a minimum of 50 outcomes a month, which is $49.50 (fin.ai/pricing).
So a five-person team on Essential, at the $29 list price, with 1,000 outcomes a month pays about $145 for seats and $990 for Fin: roughly $1,135 a month, before add-ons. The rest of this guide shows where each number comes from, how the bill moves with volume, and what to ask Intercom before you sign.
Every figure below was read from Intercom’s and Fin’s own pricing pages on October 30, 2026. Intercom changes its pricing often, so check both pages again before you budget.
Seats: Essential, Advanced, Expert
Fin is sold on top of Intercom’s helpdesk seats. Every full teammate who answers customers needs a seat.
| Plan | Price per seat a month (list price) | Lite seats included |
|---|---|---|
| Essential | $29 | None |
| Advanced | $85 | 20 free |
| Expert | $132 | 50 free |
Source: intercom.com/pricing, as of October 2026. The page has a “Billed annually / Billed monthly” switch but doesn’t print a billing period beside each price. We read these as the yearly-billed prices, because they are the ones shown with yearly billing selected.
Fin works on all three plans. Each higher plan adds more helpdesk features; Intercom’s page lists them in full. A few things the table doesn’t show:
- Monthly billing costs more. Intercom’s help center (Intercom plans explained) gives $39, $99 and $139 a seat billed monthly for Essential, Advanced and Expert, against $29, $85 and $132 billed yearly. For a side-by-side with Tidio’s Lyro, see Tidio vs Intercom.
- There’s a new-customer price on Essential. On November 6, 2026 the page showed new customers Essential at $19 a seat billed yearly (35% off $29) or $29 billed monthly (25% off $39), and said the discount applies to all seats for as long as you stay subscribed. Get that in writing.
- Lite seats on Advanced and Expert are for people who need limited access, such as a manager who reads reports. Ask exactly what a Lite seat can and can’t do before you plan around them.
- The minimum is one full seat. The page’s FAQ lists a 14-day free trial with no credit card required.
Live chat itself isn’t metered. The page says all plans include free, unlimited live chat, support email and in-app chats. The usage charges are for Fin, and for channels like WhatsApp, SMS and phone.
Fin: what an outcome is
This is the part that decides your bill, and the part most people misread. Intercom calls the billable unit an “outcome” on its pricing page and a “resolution” in its help center. Per Intercom’s help article on Fin resolutions, as of October 2026, there are three ways one is counted:
- Confirmed resolution. Fin gives a real answer and the customer replies with something like “Ok thanks”.
- Assumed resolution. Fin gives a real answer and the customer leaves without asking for more help.
- A completed Procedure. Fin successfully runs a workflow you set up. This includes a Procedure that you designed to end by handing the chat to a person.
And the cases Intercom says are not charged:
- The customer asks for a person and Fin’s default escalation hands over.
- Your own workspace-level escalation rules send the chat to the team.
- Fin’s last message was a clarifying question and the customer went quiet.
- A Procedure fails.
- Spam, conversations abandoned before Fin gives an answer, and outbound messages opened with no reply.
Two rules make the bill fairer than it first looks:
- One charge per conversation. If Fin answers three questions in one chat, you pay $0.99 once.
- Reversals. If a customer comes back to the same conversation for more help, Intercom reverses the outcome, even if that happens in a later billing period.
The one to watch is the assumed resolution. A customer who reads Fin’s answer, doesn’t believe it and closes the tab looks exactly like a customer who got what they needed. Both are charged. That isn’t hidden; it’s in Intercom’s own definition. But it means your outcome count depends on how often customers leave quietly, not only on how often Fin is right. A good habit is to sample twenty assumed resolutions a month and read them.
The other one is the Procedure that ends in a handoff. A chat Fin hands to a person through its default escalation is free. A chat Fin hands over at the end of a Procedure you built is a billable outcome. If you design many Procedures that finish with “now let me get someone”, those handovers cost $0.99 each.
Fin with another helpdesk: the monthly minimum
You don’t have to move to Intercom’s helpdesk to use Fin. As of October 2026, Fin’s pricing page offers Fin on your current helpdesk with:
- $0.99 per outcome, the same as on Intercom’s own plans.
- A minimum of 50 outcomes a month, so at least $49.50 a month.
- No seat costs for your team, and no setup, integration or platform fees.
The page names Salesforce and HubSpot among the supported helpdesks. On the day we checked, it didn’t name Zendesk, so if you run Zendesk, ask whether it’s supported before you plan around it.
The minimum is small for most teams already getting real chat volume. It matters if you’re testing Fin on a low-traffic site: below 50 outcomes, you pay for 50 anyway.
Worked totals for 2, 5 and 10 seats
Here is what Intercom charges each month at three volumes: 300, 1,000 and 3,000 Fin outcomes. Seats use the list prices on Intercom’s page ($29 Essential, $85 Advanced) with yearly billing selected; Intercom’s own product data lists Advanced at $99 a seat on monthly billing. They leave out the new-customer discount and add-ons. Monthly billing would add to the seat column.
Fin alone costs $297 at 300 outcomes, $990 at 1,000 and $2,970 at 3,000.
Essential ($29 a seat, yearly list price):
| Team | Seats | + 300 outcomes | + 1,000 outcomes | + 3,000 outcomes |
|---|---|---|---|---|
| 2 seats | $58 | $355 | $1,048 | $3,028 |
| 5 seats | $145 | $442 | $1,135 | $3,115 |
| 10 seats | $290 | $587 | $1,280 | $3,260 |
Advanced ($85 a seat, list price):
| Team | Seats | + 300 outcomes | + 1,000 outcomes | + 3,000 outcomes |
|---|---|---|---|---|
| 2 seats | $170 | $467 | $1,160 | $3,140 |
| 5 seats | $425 | $722 | $1,415 | $3,395 |
| 10 seats | $850 | $1,147 | $1,840 | $3,820 |
Our arithmetic from intercom.com/pricing, as of October 2026. Excludes tax, Copilot and other add-ons.
What the tables show:
- Above a few hundred outcomes, Fin is most of the bill. At 1,000 outcomes, Fin is 87% of the Essential total for five seats. Adding a teammate changes the bill far less than a busy month does.
- The bill rises with success. The better Fin gets at closing chats, the more outcomes you pay for. Many teams are happy with that trade, since each outcome is a chat nobody had to answer. Budget for it rather than being surprised by it.
From conversations to outcomes
You probably know how many chats you get, not how many outcomes you’ll have. Multiply the conversations Fin handles by the share it resolves:
| Fin conversations a month | 40% resolved | 60% resolved | 80% resolved |
|---|---|---|---|
| 1,000 | 400 ($396) | 600 ($594) | 800 ($792) |
| 2,500 | 1,000 ($990) | 1,500 ($1,485) | 2,000 ($1,980) |
| 5,000 | 2,000 ($1,980) | 3,000 ($2,970) | 4,000 ($3,960) |
Use your trial to measure your own rate, including how many outcomes are assumed rather than confirmed. To try other mixes of seats and volume, use our AI chatbot cost calculator.
Add-ons that can sit on top
As of October 2026, Intercom’s page lists:
- Copilot (AI help for your teammates): $29 an agent a month billed yearly, or $35 billed monthly. Every agent gets 10 Copilot conversations a month free.
- Pro: from $100 a month, with analysis of 500 conversations and 6,000 credits a month. Extra credits are $0.01 each.
- Proactive Support Plus: $99 a month for 500 messages, then charged per message.
- Channels: WhatsApp, SMS, email campaigns and phone are charged by usage, at rates that vary by market.
A ten-seat team that adds Copilot for everyone, billed monthly, adds $350 a month to the totals above.
Questions to ask Intercom before signing
Take these to the sales call or the trial. The answers decide what you really pay.
- Does the Essential new-customer discount stay on every seat for as long as we’re subscribed, renewals included? Get it in writing.
- What share of our outcomes were assumed rather than confirmed during the trial? Ask to see that split in reporting.
- Which of our Procedures end in a handoff, and are those billed? Redesign the ones that don’t need to be.
- Can we set a monthly limit on Fin outcomes, and what happens when we reach it? Find out whether Fin stops, hands over, or keeps billing.
- Is there a volume rate above a few thousand outcomes a month? The public page shows one price, so ask.
- Is our helpdesk supported for Fin on its own, and what’s our minimum? The page’s example is 50 outcomes; confirm yours.
- Do Lite seats cover our managers and part-time staff? That can save several full seats.
- What happens to pricing at renewal? Ask for the renewal terms on yearly plans before you commit.
If per-outcome pricing doesn’t fit
Per-outcome pricing suits many teams. You only pay when Fin closes a chat, and Intercom gives you email, tickets, many channels and a mature helpdesk in one place. If you run a large support team across those channels, it’s a strong choice, and the questions above will help you keep the bill predictable.
It fits less well if you’re a small team that mainly needs AI answers on your website and a way for your team to step in, and you’d rather the bill didn’t move with how many customers leave quietly. In that case, compare a few models side by side. Our AI chatbot pricing study puts per-seat, per-resolution and per-conversation pricing next to each other, dated and sourced. Tidio bills its AI per conversation, as our Tidio pricing guide shows, and our roundup of the best AI chatbots with human handoff compares how each tool brings in a person.
SupportVia is one of those other models. It’s an AI chatbot for your website that answers only from your own pages and hands the chat to your team when it isn’t sure. Its plans include a set number of AI conversations a month rather than charging per outcome. Chats your team answers are never counted. Growth is $79 a month for 500 AI conversations. It’s website chat only: no email, tickets, WhatsApp or phone. Our Intercom alternatives page sets out where each one is the better fit.
Whichever you choose, run the trial with real traffic, count what you would have paid, and check the pricing page again in the week you sign.