The short answer
As of October 30, 2026, Tidio’s pricing page lists five plans: Free, Starter at $24.17 a month, Growth from $49.17 a month, Plus from $300 a month plus usage and Premium at a price on request. The Starter and Growth prices are for yearly billing, which the page shows by default. Billed monthly, they are $29 and from $59.
The AI agent, Lyro, is billed separately. Every account gets 50 Lyro conversations free, once. After that, Lyro is sold in tiers from $32.50 a month for 50 conversations billed yearly ($39 billed monthly). So a small shop with Growth and 150 AI chats a month pays $140.83 a month billed yearly, or $169 billed monthly.
Every figure here was read on Tidio’s own pages on October 30, 2026. Tidio changes its pricing often, so check the pages again before you buy.
Tidio’s plans, side by side
| Plan | Billed yearly, a month | Billed monthly |
|---|---|---|
| Free | $0 | $0 |
| Starter | $24.17 | $29 |
| Growth | From $49.17 | From $59 |
| Plus | From $300 plus usage | From $300 plus usage |
| Premium | Price on request | Price on request |
| Plan | Billable conversations | Lyro AI conversations | Flows visitors |
|---|---|---|---|
| Free | 50 | 50, once per account | 100 |
| Starter | 100 | 50, once | 100 |
| Growth | From 250, up to 2,000 | Paid quota, 50 to 1,000 | 100 free; paid quota 2,000 to 100,000 |
| Plus | Custom | Custom | Custom |
| Premium | Custom | From 3,000 | Custom |
Free, Starter and Growth each include 10 seats; Plus and Premium have custom seats. Source: Tidio pricing, as of October 2026. The page sells yearly billing as “2 months free”, so a yearly price is ten months of the monthly one spread over twelve.
Growth’s price rises with its billable conversations. Billed yearly, it is $49.17 a month for 250, $74.17 for 400, $107.50 for 600 and $290.83 for 2,000. Billed monthly, the same steps are $59, $89, $129 and $349.
What the upper plans add, in Tidio’s words:
- Growth: everything in Starter plus advanced analytics, permissions, automatic assignment and macros.
- Plus: a dedicated success manager, discounted usage rates, departments, multiproject, custom branding, the OpenAPI and custom limits and seats.
- Premium: Lyro as a managed service, what Tidio calls a “guaranteed 50% Lyro AI resolution rate”, pay-per-resolution billing, SSO and a dedicated services team.
Tidio also sells two products on their own: Lyro from $32.50 a month for 50 conversations billed yearly, pitched for use on top of Zendesk, Salesforce or another helpdesk, and Flows (its automations) from $24.17 a month for 2,000 visitors.
How Tidio counts: three meters
Most of the confusion about Tidio pricing comes from this. One plan holds three separate allowances, and each has its own limit and its own upgrade.
- Billable conversations: chats, tickets, emails or social messages where a person on your team replies. A visitor message nobody answers doesn’t count, and replies from Lyro or Flows aren’t agent replies.
- Lyro conversations: chats where Lyro replies at least once, on any channel connected to Tidio. Many replies in one chat count once, and a customer coming back to the same chat later still counts once. Limits refresh 30 days after payment.
- Flows visitors: people reached by your automations.
A chat that Lyro starts and a person finishes uses one of each kind: one Lyro conversation and one billable conversation. That matters when you size a plan. If Lyro hands 30% of its chats to your team, those chats count against both allowances.
Tidio Lyro pricing: how the AI is billed
Lyro’s price is the line most worth reading twice.
- Free: the first 50 Lyro conversations on every account. They don’t renew. Starter’s 50 are the same one-off allowance, not 50 a month.
- Paid tiers: the pricing page’s calculator prints a price for each tier from 50 to 1,000 conversations a month.
- Premium: from 3,000 Lyro conversations, with pay-per-resolution billing.
| Lyro conversations a month | Billed yearly, a month | Billed monthly | Per conversation |
|---|---|---|---|
| 50 | $32.50 | $39 | $0.65 to $0.78 |
| 100 | $62.50 | $75 | $0.63 to $0.75 |
| 150 | $91.67 | $110 | $0.61 to $0.73 |
| 300 | $175 | $210 | $0.58 to $0.70 |
| 500 | $291.67 | $350 | $0.58 to $0.70 |
| 1,000 | $583.33 | $700 | $0.58 to $0.70 |
Source: Tidio pricing calculator, as of October 30, 2026. The 200 and 750 tiers are $140 and $525 billed monthly. The Lyro page also says to “pay just $0.5 per conversation” and that full pricing is explained on a sales call. That rate appears on none of the published tiers, so treat it as something to ask sales about.
A Lyro conversation is counted once Lyro replies, whatever happens next. A chat Lyro couldn’t answer and passed to your team is still a Lyro conversation. On per-resolution pricing (Premium, or tools such as Intercom, whose Fin pricing we break down separately), you pay only when the AI is judged to have solved the chat. For a side-by-side look at both models, see our AI chatbot pricing study.
Worked monthly totals
Three typical cases, worked from the prices printed on Tidio’s pricing page. To run your own volumes, and see Tidio next to other tools, use the AI chatbot cost calculator.
1. A small shop, no AI after the free 50
80 team chats a month, Lyro switched off once the free 50 are used.
- Starter covers 100 billable conversations.
- Total: $24.17 a month billed yearly, or $29 billed monthly.
This is Tidio at its best value: a full live chat tool with 10 seats for under $30.
2. A growing shop with Lyro on
150 chats a month answered by Lyro, 200 chats answered by the team.
- 200 team chats is over Starter’s 100, so the plan is Growth at 250: $49.17 billed yearly, $59 monthly.
- Lyro at 150: $91.67 billed yearly, $110 monthly.
- Total: $140.83 a month billed yearly, or $169 billed monthly.
3. A busier store
500 chats a month answered by Lyro, 400 by the team.
- Growth at 400 billable conversations: $74.17 billed yearly, $89 monthly.
- Lyro at 500: $291.67 billed yearly, $350 monthly.
- Total: $365.83 a month billed yearly, or $439 billed monthly.
At this size, Plus (from $300 plus usage, with discounted usage rates) is worth a quote. To try your own volumes against other tools, use the AI chatbot cost calculator.
Gotchas to check before you buy
- The headline price is yearly. The page opens on “Annually (2 months free)”. Paying month to month costs a fifth more.
- Free AI is one-off. The 50 free Lyro conversations on Free and Starter don’t come back next month.
- Two meters for one chat. A chat Lyro hands to a person uses a Lyro conversation and a billable conversation.
- Unresolved chats count. Lyro is billed per conversation it replies in, not per chat it solves, except on Premium.
- Several websites. “Multiproject” is listed under Plus and Premium. The pricing page doesn’t say how extra projects work or are billed on the lower plans, so ask first.
- Lyro on another helpdesk. Tidio sells Lyro on its own for Zendesk, Salesforce and other helpdesks, from $32.50 a month billed yearly. Its Lyro page also says Lyro Connect is available only with Plus and Premium, so confirm which plan your helpdesk integration needs.
When Tidio is good value
Tidio is a fair buy in several cases, and it does some things well:
- You want free or cheap live chat. The Free plan has 10 seats and 50 billable conversations a month, and Starter stays under $30.
- You run an online shop. Lyro is built around order status, shipping and product questions, and can automate order updates.
- Your messages arrive on several channels. Tidio counts chats, tickets, email and social messages in one inbox.
- You want automations. Flows, Tidio’s automations, come with 100 visitors on Free and Starter and are sold on their own from $24.17 a month.
- You want to try it first. Paid plans have a 7-day trial with no card, and the account drops to the Free plan afterwards.
It is weaker value when most of your chats need the AI every month, because Lyro is priced on top of the plan. If that is your case, our page on Tidio alternatives compares the main options. Tidio vs Crisp, Tidio vs Intercom and Chatbase vs Tidio look at three of them in depth.
The alternative: one meter, AI included
If your chats come through your website, SupportVia counts one thing: AI conversations. Chats your team answers aren’t counted on any plan. Starter is $29 a month for 150 AI conversations, Growth $79 for 500 and Pro $199 for 1,500 (see plans). On the second worked example above, 150 AI chats and 200 team chats, that is Starter at $29, for up to 2 teammates; with more people answering, Growth at $79 covers 5. On the third, 500 AI chats and 400 team chats, it is Growth at $79, with 5 teammates.
It answers only from your own pages, Q&As and notes, shows the page it read, and hands the chat to your team’s inbox when it isn’t sure or the customer asks for a person (how it answers). It does less than Tidio in other ways: no email, WhatsApp, Instagram or Messenger channels, no ticketing and no order lookup. If you need those, Tidio is the better fit. For a store, the ecommerce page sets out what it answers and what goes to your team.
The free trial lasts 7 days or 50 AI conversations, whichever comes first, with no card. For more options, see all our comparisons.